Flight Booking Policy

• Globinn acts only as an intermediary / facilitator between the passenger and the airline.
• The contract of carriage is entered directly between the passenger and the airline.
• Globinn does not operate, control, or manage aircraft operations.
• Airline rules, DGCA regulations, and applicable laws prevail over platform policies in case of conflict.

• A booking is confirmed only upon issuance of a valid PNR and e-ticket by the airline.
• Globinn shall communicate booking details via email, SMS, WhatsApp, or in-app notification.
• Payment success does not guarantee ticket issuance unless confirmed by the airline.
• Globinn shall not be liable for delays caused by airline systems, GDS failures, or payment gateways.

• All fares are governed by airline-published fare rules.
• Fare types may include:
  • Refundable
  • Partially refundable
  • Non-refundable
  • Promotional / restricted fares
• Fare rules are disclosed prior to booking and must be reviewed by the passenger before payment.

• Ticket cancellations are permitted as per airline fare conditions.
• Cancellation charges may include:
  • Airline cancellation penalty
  • Globinn service / convenience fee (non-refundable unless stated)
• Refunds are processed only after receipt of funds from the airline.
• Refund timelines:
  • Domestic flights: 5–7 working days
  • International flights: 7–14 working days
• Refunds shall be credited to the original mode of payment only, as mandated by DGCA.

• Date, flight, routing, or name corrections (where permitted) are subject to:
  • Airline change fee
  • Fare difference
  • Applicable service charges
• Airlines may disallow changes on certain fare classes.
• If the revised fare is lower, airlines may forfeit the fare difference.

• Failure to report for check-in or boarding constitutes a No-Show.
• No-Show tickets may become fully non-refundable.
• Airlines may deduct a no-show penalty and refund statutory taxes only, if applicable.
• Globinn shall not be responsible for losses arising from no-show situations.

• Passenger name must exactly match the government-issued ID or passport.
• Minor spelling corrections may be allowed solely at airline discretion.
• Full name changes are not permitted under airline and DGCA norms.
• Globinn is not liable for denied boarding due to incorrect passenger details.

• Cabin and check-in baggage allowances are determined exclusively by the airline.
• Baggage rules vary by:
  • Airline
  • Fare family
  • Route
• Excess or special baggage charges are payable directly to the airline.
• Globinn does not guarantee free baggage unless explicitly included in the fare.

• Infants (below 2 years):
  • Travel without a separate seat
  • Fare as per airline tariff
• Children (2–12 years):
  • Occupy a separate seat
  • Fare as per airline rules
• Infant travel is permitted only when accompanied by an adult passenger.

• Airlines may delay, reschedule, or cancel flights due to:
  • Weather conditions
  • Technical or operational reasons
  • Air traffic control restrictions
  • Government directives
• Passenger rights, compensation, re-routing, or refunds are governed by:
  • DGCA Civil Aviation Requirements
  • Airline Conditions of Carriage
• Globinn’s role is limited to facilitation and communication.

• Any insurance, refund protection, or add-on services are:
  • Optional
  • Provided by third-party insurers
• Claims, approvals, and payouts are governed solely by insurer terms.
• Globinn bears no liability for claim outcomes.

Globinn shall not be liable for failure or delay due to events beyond reasonable control, including but not limited to:

• Natural disasters
• Epidemics or pandemics
• Strikes or industrial action
• Government or regulatory orders
• Technical system failures

• Airfare includes applicable taxes unless stated otherwise.
• Globinn service or convenience fees are non-refundable, except where mandated by law.
• Government taxes refunded are subject to airline reconciliation.

• Globinn shall not be liable for:
  • Airline operational failures
  • Missed connections
  • Baggage loss or damage
  • Denied boarding
• Globinn’s maximum liability, if any, shall not exceed the service fee charged for the booking.

• This Policy is governed by the laws of India.
• Courts at Noida, Uttar Pradesh shall have exclusive jurisdiction.
• Disputes related to airline services shall be resolved in accordance with airline and DGCA procedures.

Globinn reserves the right to amend this Policy in compliance with:

• DGCA regulations
• Airline policy changes
• Applicable laws

Updates take effect upon publication on the Platform.