Our Privacy Policy

Note: All terms and condition applicable in Domestic bookings. Currently we are not dealing with international booking.

ELIGIBILITY TO USE

The User must be atleast 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.). If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.

As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.

Before using the Website, approaching any Sales Channels or procuring the services of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.), the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User's dealings and transactions with Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.). If the User does not agree with any part of this Agreement, then the User must not avail Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)'s services and must not access or approach the Sales Channels of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.).

All rights and liabilities of the User and Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) with respect to any services or product facilitated by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall be restricted to the scope of this User Agreement.

CONTENT

All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content ("Content"), are registered by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.

User agrees to follow all instructions provided by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) which will prescribe the way such User may use the Content.

There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.), as may be applicable. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.

APPLICABILITY

This User Agreement along with Terms Of Service (collectively, the "User Agreement") forms the terms and conditions for the use of services and products of Globinn (Shakuntalam International Pvt.Ltd. ("Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)").

Any person ("User") who inquiries about or purchases any products or services of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) through its websites, mobile applications, sales persons, offices, call centers, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as "Sales Channels") agree to be governed by this User Agreement. The websites and the mobile applications of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) are collectively referred to as 'Website'.

WEBSITE

The Website is meant to be used by bonafide User(s) for a lawful use.

User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.

Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) is true and accurate.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will always make its best endeavors to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User's own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to report@Globinn.in On receiving such report, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) reserves the right to investigate and/or take such action as the Company may deem appropriate.

User(s) shall not host, display, upload, publish, transmit or share any information on Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)’s website or app which:

• belongs to another person and to which the User does not have any right;
• is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
• is harmful to child;
• infringes any patent, trademark, copyright or other proprietary rights;
• deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any misinformation or information which is patently false and untrue or misleading in nature;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents investigation of any offence, or is insulting other nation
• contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)’s platform;
• violates any law for the time being in force;

PROCEDURE TO REPORT OBJECTIONABLE/INFRINGING CONTENT

• User(s) can report any content on the Website/App which is deemed to be unlawful, objectionable, libelous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law.
• If the individual is of the view that any content on or listings on Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) contains any objectionable or infringing content, User(s) may fill out and submit the at report@Globinn.in Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall endeavor to review all complete and valid complaints within the prescribed timeframe under applicable law.
• The information shared as part of the complaint shall a) clearly identify the violations b) Location of the material on the Website, including but not limited to the link of the infringing material c) In case of any IP violations, proof of ownership of such IP and d) contact information
• Complainant consents that Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall share the contents of any complaint with necessary third parties including without limitation the accused parties involved to determine the respective rights and liabilities against any allegedly illegal content.
• Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall make commercially reasonable efforts to resolve all content related complaints within the time period prescribed under applicable law provided that:
  1. Complainant shall provide all relevant information and supporting documentation requested by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) to enable Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) to evaluate the complaint; and,
  2. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) acts in good faith in the determination of any complaint and shall not be liable, in any manner whatsoever, for any act or omission of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) pursuant to such complaint, and no such act or omission shall be construed to be an admission of any liability. All of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)’s rights in such matters are fully reserved. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) does not provide any guarantee or warranty in respect of the outcome of any

LIMITED LIABILITY OF Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)

Unless Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) explicitly acts as a reseller in certain scenarios, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) always acts as a facilitator by connecting the User with the respective service providers like airlines, hotels, restaurants, bus operators etc. (collectively referred to as "Service Providers"). Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)'s liability is limited to providing the User with a confirmed booking as selected by the User.

Any issues or concerns faced by the User at the time of availing any such services shall be the sole responsibility of the Service Provider. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence on part of any Service Provider.

Unless explicitly committed by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) as a part of any product or service:

• Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) assumes no liability for the standard of services as provided by the respective Service Providers.
• Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) provides no guarantee with regard to their quality or fitness as represented.
• Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) doesn't guarantee the availability of any services as listed by a Service Provider.

By making a booking, User understands Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) merely provides a technology platform for booking of services and products and the ultimate liability rests on the respective Service Provider and not Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.). Thus the ultimate contract of service is between User and Service Provider.

User further understands that the information displayed on the Website with respect to any service is displayed as furnished by the Service Provider. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.), therefore cannot be held liable in case if the information provided by the Service Provider is found to be inaccurate, inadequate or obsolete or in contravention of any laws, rules, regulations or directions in force.

USER'S RESPONSIBILITY

Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.

If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.

The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.). The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.

The services are provided on an "as is" and "as available" basis. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.

User also authorizes Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)'s representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.

BOOKINGS BY TRAVEL AGENTS

Except with the prior registration with Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) as B2B agents, priority partner or a franchisee, and explicit permission of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) to use the Website, all travel agents, tour operators, consolidators or aggregators ("Travel Agents") are barred from using this Website for any commercial or resale purpose. If any such bookings are detected, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) reserves the right, including without limitation, to cancel all such bookings immediately without any notice to such travel agents and also to withhold payments or any refunds thereto. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall not be held liable for any incidental loss or damage that may arise from the bookings made by any person through such Travel Agents. The liability in case of such cancellations shall be solely borne by such Travel Agents.

All discounts and offers mentioned on the Website are applicable only to the User(s) of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) for legitimate bookings.

SECURITY AND ACCOUNT RELATED INFORMATION

While registering on the Website, the User will have to choose a password to access that User's account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) immediately in writing of any unauthorized use of their password or account or any other breach of security. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User's knowledge. The User shall not use anyone else's account at any time. User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User's end.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) may at times verify certain information of its Users like their credit score, as and when required.

Additionally, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) may share your Personal Information in an anonymized and/ or aggregated form with a third party that Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing , credit score and assessing credit worthiness for offering bookings on credit in accordance with the applicable laws.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) adopts the best industry standard to secure the information as provided by the User. However, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) cannot guarantee that there will never be any security breach of its systems which may have an impact on User's information too.

The data of the User as available with Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User

FEES AND PAYMENT

In addition to the cost of booking as charged by the Service Providers, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) reserves the right to charge certain fees in the nature of convenience fees or service fees. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) further reserves the right to alter any and all fees from time to time. Any such additional fees, including fee towards any modifications thereof, will be displayed to the User before confirming the booking or collecting the payment from such User.

In cases of short charging of the booking amount, taxes, statutory fee, convenience fee etc., owing to any technical error or other reason, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall reserve the right to deduct, charge or claim the balance amount from the User and the User shall pay such balance amount to Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.). In cases where the short charge is claimed prior to the utilization of the booking, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will be at liberty to cancel such bookings if the amount is not paid before the utilization date.

Any increase in the price charged by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) on account of change in rate of taxes or imposition of new taxes, levies by Government shall have to be borne by the User. Such imposition of taxes, levies may be without prior notice and could also be retrospective but will always be as per applicable law.

In the rare circumstance of a booking not getting confirmed for any reason whatsoever, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will process the refund of the booking amount paid by the User and intimate the User about the same. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) is not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) as the case may be.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the service, as per the applicable laws

The User agrees and understands that all payments shall only be made to bank accounts of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.). Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) or its agents, representatives or employees shall never ask a customer to transfer money to any private account or to an account not held in the name of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.). The User agrees that if that user transfers any amount against any booking or transaction to any bank account that is not legitimately held by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) or to any personal account of any person, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall not be held liable for the same. User shall not hold any right to recover from Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) any amount which is transferred by the User to any third party.

The User will not share his personal sensitive information like credit/debit card number, CVV, OTP, card expiry date, user IDs, passwords etc. with any person including the agents, employees or representatives of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.). The User shall immediately inform Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) if such details are demanded by any of its agents' employees or representatives. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall not be liable for any loss that the User incurs for sharing the aforesaid details.

Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.

Booking(s) made by the User through Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) are subject to the applicable cancellation policy as set out on the booking page or as communicated to the customers in writing.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) provides various modes of making payments on the Website for transacting, like UPI, Credit/Debit Cards of various banks, Net Banking facility of all major banks, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) and third party Wallets, Gift Cards, EMI and more.

USAGE OF THE MOBILE NUMBER, COMMUNICATION DETAILS OF THE USER BY Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will send booking confirmation, itinerary information, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction or booking made by the User, via SMS, internet-based messaging applications like WhatsApp, voice call, e-mail or any other alternate communication detail provided by the User at the time of booking.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) may also contact the User through the modes mentioned above for any pending or failed bookings, to know the preference of the User for concluding the booking and also to help the User for the same.

The User hereby unconditionally consents that such communications via SMS, internet-based messaging applications like WhatsApp, voice call, email or any other mode by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) are:

• upon the request and authorization of the User
• 'transactional' and not an 'unsolicited commercial communication' as per the guidelines of Telecom Regulation Authority of India (TRAI), and
• in compliance with the relevant guidelines of TRAI or such other authority in India and abroad.

INSURANCE

Unless explicitly provided by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) in any specific service or deliverable, obtaining sufficient insurance coverage is the obligation of the User. In no case Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall accept any claims arising out of such scenarios.

Insurance, if any provided as a part of the service or product by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall be as per the terms and conditions of the third-party insurance company. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) merely acts as a facilitator in connecting the User with insurance company. The User shall contact the insurance company directly for any claims or disputes. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall not be held liable in case of partial acceptance or denial of the claims by the insurance company.

ADVERTISERS ON Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.), AND LINKED WEBSITES

The Website may contain links to third party websites. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User's risk and Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall assume no liability for the same.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers.
Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages.

The linked sites are not under the control of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) and hence Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) is providing these links to the Users only as a convenience.

RIGHT TO REFUSE

RIGHT TO REFUSAL BY Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.):

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will not provide any service or share confirmed booking details till such time the complete consideration is received from the User.

In addition to other remedies and recourse available to Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) under this User Agreement or under applicable law, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) may limit the User's activity, warn other users of the User's actions, immediately suspend or terminate the User's registration, or refuse to provide the User with access to the Website if:

• The User is in breach of this User Agreement; or
• Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) is unable to verify or authenticate any information provided by the User; or
• Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) believes that the User's actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.), or Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) itself.

• abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;
• contrary to any applicable law;
• violates third parties' intellectual property rights;
• a spam; or
• in breach of any other part of these terms and conditions of use.

RIGHT TO REFUSAL BY END SERVICE PROVIDER:

User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.).

RIGHT TO CANCEL

The User expressly undertakes to provide Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) with correct and valid information while making use of the Website under this User Agreement, and not to make any misrepresentation of facts. Any default on part of the User would disentitle the User from availing the services from Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.).

In case Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) discovers or has reasons to believe at any time during or after receiving a request for services from the User that the request for services is either unauthorized or the information provided by the User or any of the travelers is not correct or that any fact has been misrepresented by that User, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall be entitled to appropriate legal remedies against the User, including cancellation of the bookings, without any prior intimation to the User. In such an event, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall not be responsible or liable for any loss or damage that may be caused to the User or any other person in the booking, as a consequence of such cancellation of booking or services.

If any judicial, quasi-judicial, investigation agency, government authority approaches Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) to cancel any booking, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will cancel the same without approaching the concerned User whose booking has been cancelled.

The User shall not hold Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) responsible for any loss or damage arising out of measures taken by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) for safeguarding its own interest and that of its genuine customers. This would also include Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) denying or cancelling any bookings on account of suspected fraud transactions.

FAKE CALLS AND OTHER SIMILAR PHISHING, SPAMMING OR FRAUDULENT ACTIVITIES

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)'s employees or authorized representatives will never contact a User asking for his/ her credit or debit card number, expiry date, CVV, net banking login, passwords, OTP etc. nor will they ever request for a fund transfer to a personal or an individual bank account. Further, they will also not ask a User to install any third-party applications that enable them to view a User's mobile or computer screen.

Acting on any of these requests may make you a victim of fraud, and may potentially lead to loss of your valuable money or information.

If you are ever asked for any of the aforesaid information, please report it immediately on control@Globinn.in

INDEMNIFICATION

The User agrees to indemnify, defend and hold harmless Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.), its affiliates and their respective officers, directors, lawful successors and assigns from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by such indemnified persons, that arise out of, result from, or may be payable by virtue of, any breach of any representation or warranty provided by the User, or non-performance of any covenant by the User.

The User shall be solely liable for any breach of any country specific rules and regulations or general code of conduct and Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) cannot be held responsible for the same.

COVID-19 RELATED TERMS & CONDITIONS:

User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User:

• exhibiting any symptoms associated with COVID 19.
• refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.
• suffering of any ailment making the User vulnerable to the virus
• posing a threat to the health and safety of others

UPI related terms & conditions

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) acts as a Third Party Application Provider (TPAP) under UPI

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) is a TPAP authorized by NPCI to facilitate payments through PSP Bank(s). For this purpose ICICI Bank and IndusInd Bank shall act as the PSP. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) is a service provider participates in UPI through the PSP Bank.

Through the agreement entered into between Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.), ICICI/IndusInd and NPCI, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall facilitates grievances, complaints and provide resolution to the customers using our UPI application.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall act as the first point of contact for all UPI related grievances/ complaints for its UPI customers. In the event the complaint or grievance remains unresolved, the User may escalate the issue to ICICI Bank/IndusInd Bank, followed by the User’s bank (linked to the UPI account) and NPCI thereafter, in the same order. If the User is still dissatisfied, the User may approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be

FAQS

What is NPCI?: National Payments Corporation of India (NPCI) is an authorized payment system operated by RBI. NPCI owns and operates the UPI payment system.

What is PSP bank?: Payment Service Provider (PSP) is the banking company authorized to act as a service provider under the UPI framework. PSP engages the Third Party Application Provider (TPAP) to provide UPI services to the end-user customers.

What is TPAPs?: Third Party Application Provider (TPAP) is an entity that provides the UPI compliant app(s) to the end-user customers to facilitate UPI based payment transactions.

What is Customer’s Bank?: The Bank where the end-user customer maintains his/her account that has been linked for the purpose of debiting/crediting the payment transactions made through UPI.

Who is End User Customer?: The end-user customer is the individual who uses UPI payment facility to send and receive payments.

GENERAL TERMS PERTAINING TO THE USE OF UPI

Roles & Responsibilities of NPCI

• NPCI owns and operates the Unified Payments Interface (UPI) platform
• NPCI prescribes rules, regulations, guidelines, and the respective roles, responsibilities and liabilities of the participants, with respect to UPI. This also includes transaction processing and settlement, dispute management and clearing cut-offs for settlement
• NPCI approves the participation of Issuer Banks, PSP Banks, Third Party Application Providers (TPAP) and Prepaid Payment Instrument issuers (PPIs) in UPI
• NPCI provides a safe, secure and efficient UPI system and network
• NPCI provides online transaction routing, processing and settlement services to members participating in UPI
• NPCI can, either directly or through a third party, conduct audit on UPI participants and call for data, information and records, in relation to their participation in UPI
• NPCI provides the banks participating in UPI access to system where they can download reports, raise chargebacks, update the status of UPI transactions etc.

Roles & responsibilities of PSP Bank

• PSP Bank is a member of UPI and connects to the UPI platform for availing UPI payment facility and providing the same to the TPAP which in turn enables the end-user customers / merchants to make and accept UPI payments
• PSP Bank, either through its own app or TPAP’s app, on-boards and registers the end-user customers on UPI and links their bank accounts to their respective UPI ID.
• PSP Bank is responsible for authentication of the end-user customer at the time of registration of such customer, either through its own app or TPAP’s app
• PSP Bank engages and on-boards the TPAPs to make the TPAP’s UPI app available to the end-user customers
• PSP Bank has to ensure that TPAP and its systems are adequately secure to function on UPI platform
• PSP Bank is responsible to ensure that UPI app and systems of TPAP are audited to safeguard security and integrity of the data and information of the end-user customer including UPI transaction data as well as UPI app security
• PSP Bank has to store all the payments data including UPI Transaction Data collected for the purpose of facilitating UPI transactions, only in India
• PSP Bank is responsible to give all UPI customers an option to choose any bank account from the list of Banks available on UPI platform for linking with the customer’s UPI ID.
• PSP Bank is responsible to put in place a grievance redressal mechanism for resolving complaints and disputes raised by the end-user customer

Roles & responsibilities of TPAP

• TPAP is a service provider and participates in UPI through PSP Bank
• TPAP is responsible to comply with all the requirements prescribed by PSP Bank and NPCI in relation to TPAP’s participation in UPI
• TPAP is responsible to ensure that its systems are adequately secure to function on the UPI platform
• TPAP is responsible to comply with all applicable laws, rules, regulations and guidelines etc. prescribed by any statutory or regulatory authority in relation to UPI and TPAP’s participation on the UPI platform including all circulars and guidelines issued by NPCI in this regard
• TPAP has to store all the payments data including UPI Transaction Data collected by TPAP for the purpose of facilitating UPI transactions, only in India
• TPAP is responsible to facilitate RBI, NPCI and other agencies nominated by RBI/ NPCI, to access the data, information, systems of TPAP related to UPI and carry out audits of TPAP, as and when required by RBI and NPCI
• TPAP shall facilitate the end-user customer with an option to raise grievance through the TPAP’s grievance redressal facility made available through TPAP’s UPI app or website and such other channels as may be deemed appropriate by the TPAP like email, messaging platform, IVR etc.

Dispute Redressal Mechanism

• Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app/NPCI using the following links:
  
  

  Globinn support link:

  https://Globinn.in/contact-us
  
  

  PSP BankLink:

  ICICIBank:complaint page
  
  

  NPCI Link :

  https://www.npci.org.in/what-we-do/upi/dispute-redressal-mechanism



• End-user customer can select the relevant UPI transaction and raise a complaint in relation thereto
• A complaint shall be first raised with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-boarded by the PSP Bank / TPAP (if the UPI transaction is made through TPAP app). In case the complaint / grievance remains unresolved, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and / or the Ombudsman for Digital Complaints, as the case may be.
• The complaint can be raised for both the types of transactions i.e. fund transfer and merchant transactions
• The end-user customer shall be kept communicated by the PSP / TPAP by means of updating the status of such end-user customer’s complaint on the relevant app itself.

MISCLLEANEOUS

SEVERABILITY: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.

JURISDICTION: This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Delhi.

AMENDMENT TO THE USER AGREEMENT: Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.

CONFIDENTIALITY: Any information which is specifically mentioned by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.

FEEDBACK FROM CUSTOMER: Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) would like to know the feedback of the Users for improving its services. The User hereby authorizes Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) to contact the User for their feedback on various services offered by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.). Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) for specific exclusion at Privacy@Globinn.in

PRIVACY POLICY: User shall also refer to Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)'s Privacy Policy available on Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)'s website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) and its affiliates in accordance with the terms of the Privacy Policy.

GRIEVANCE REDRESSAL: Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) strongly believes in resolving the issues raised by the User(s). In the event if user feels that it’s concern has not been resolved to it’s satisfaction, User may contact our grievance officer, who shall endeavour to redress the concern within 30 days from the date of escalation. User(s) are advised to escalate to the grievance officer only when they have already raised their complaint which has not been resolved to their satisfaction, or their concern has not been resolved within 30 days from the date of ticket generation. User(s) will be required to share their booking reference number and the ticket ID generated for their complaint, for any escalations to the Grievance Officer.

In compliance of the Information Technology Act, 2000 and rules made thereunder and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer are herein as under:

Name: Ms. Rupshi Singh

Email ID: rupshi@Globinn.in

Contact Number: +91-8178152684

Address: Globinn (Shakuntalam International Pvt.Ltd) ground floor C-58,Sector 65 Noida-201301

Working hours : Mon to Fri (9:00 to 18:00)

HOTELS BOOKING AND PAYMENT RELATED TERM AND CONDITION

ROLE OF Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) AND LIMITATION OF LIABILITY OF Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.

All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.). This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

INFORMATION FROM THE HOTEL AND THE TERMS OF THE HOTEL

The hotel booking voucher which Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel.

Hotels reserves the sole right of admission and Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.). No refund would be applicable in case the hotel denies check-in under such circumstances.

RESPONSIBILITIES OF THE USER

The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) would not, in any way, intervene in the same.

The primary guest must be at least 18 years old to be able to check into the hotel.

The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in.

Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.

ADDITIONAL CHARGES BY THE HOTEL

The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.

Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will have no control over waiving the same.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

Booking of a hotel can either be "Prepaid", or "Pay at hotel" as per the options made available by a hotel on the Website of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.).

In "Prepaid" model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.).

At the hotel's or Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.)'s sole discretion on case to case basis, the User may also be provided with an option to make a part payment to Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) at the time of confirmation of a booking. The balance booking amount shall be paid as per the terms of the bookings. For security purposes, the User must provide Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) with correct credit or debit card details. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

For security purposes, the User must provide Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) with correct credit or debit card details. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

Payment can be made either in INR or any other foreign exchange/currency as specified at the time of booking.

Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.

Some accommodation suppliers may require User and/or the other persons, on behalf of whom the booking is made, to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) and solely at the behest of the Hotel.

In "Pay at hotel" model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) with correct credit or debit card details. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

HOTELS IN THE OUTBOUND TOUR

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) takes all reasonable steps at the time of selecting the hotels that form a part of the Outbound Tour. The selection is based on an internal assessment of the respective hotels and such hotels selected are usually the best in the respective categories. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) endeavors to provide details of the hotel to the User in advance vide proposed itinerary. However, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) reserves the right to change hotels before booking, subject to availability or any other reason beyond its control.

Once the User opts for a certain category or star rating of a hotel, later no claim or dispute with regard to the star category or type of the hotel shall be entertained by Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.).

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) would not be held liable or to make good any inconvenience or discomfort caused to the User due to but not limited to the insufficient services provided at the hotel. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) acts as a facilitator between the User and the hotel, and would under no circumstances be held responsible for inadequate services provided by the hotel.

The User would be liable to make good any damage(s) caused by any act of him/her or their accompanying guests to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) would not, in any way, intervene in the same.

No request for the change of hotel shall be entertained after the booking is confirmed. If User upgrades the hotel or changes the hotel on his own, he/she agrees to bear the charges incurred for change in the hotel and shall not be entitled to claim it from Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.).

User shall be responsible for his/ her baggage and valuables. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall not be liable for any loss of baggage or theft of User's articles during their stay in the hotels or any time during the tour.

ITINERARY

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will provide a proposed itinerary to the User before the booking. Such proposed itinerary shall be subject to changes. The confirmed booking details and hotel vouchers sent to the User before departure and after payment of entire booking amount shall be final.

The Outbound Tour price is subject to increase without any prior notice if this rate substantially changes prior to departure, then the User would be required to pay such incremental tour cost before the departure.

The days and nights of the itinerary are decided as per the availability of hotels and airlines. No claims regarding full utilization of last day or inclusion in the tour shall be valid.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) takes all reasonable steps at the time of finalizing the itinerary for the User to ensure that the itinerary is as per the convenience and comfort of the User. However, in the event of a change in the itinerary, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) would inform the User accordingly before the departure of the User on the Outbound Tour.

Further, in the event of any change beyond the control of Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) in the itinerary of the User post departure for outbound tour, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall inform the User accordingly as and when such a change occurs. Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) shall not be held responsible in any manner whatsoever for any loss that a User might suffer consequent to such a change.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) reserves the right to claim any additional expenses on account of delays or changes in the itinerary, caused by any reason whatsoever.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) reserves the right to amend, alter, vary or withdraw any particular departure, excursion or substitute a hotel of similar category, or any other aspect of the itinerary, if deemed advisable or necessary.

In the event that the User misses out on any activity on the outbound tour due to delay on his part, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) would not be held liable to refund the money paid for the same.

Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will not entertain any change in the itinerary at the request of the User after booking, as such change might disarray the entire tour. However, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) may, in its sole discretion and subject to availability, provide changes in the itinerary made at the request of the User. User agrees to pay additional cost incurred due to such change/cancellation.

ACCOMMODATION FOR CHILD BELOW 12 YEAR OF AGE

If a child below 12 years of age is booked on the outbound tour without paying for a separate bed, then no separate bed will be provided in the hotel.

Refund Policy

To request a refund, please contact us through Globinn Customer Support Center.

• Globinn(Shakuntalam International Pvt.Ltd.) is committed to providing you with a simple and efficient refund process. Please note that shortening your stay during the high season, periods of high occupancy, during trade fairs and conventions, or failure to cancel your reservation prior to the due date noted on your confirmation may result in a penalty charge being imposed by the hotel. If a penalty charge is incurred, this will be deducted from the amount refunded
• Your confirmation email will specify the exact cancellation due date which is the deadline you must cancel by in order to avoid any cancellation fee. Generally, the cancellation due date is 14 days prior to arrival at the hotel. The penalty charge is usually one-night stay, unless specified on the confirmation email.
• Unless specifically mentioned otherwise in the cancellation policy, cancellation requests submitted via any of the means above, prior to the due date noted on your confirmation, will normally be refunded 100% of the cost of their stay (Globinn(Shakuntalam International Pvt.Ltd.) does not charge a processing fee for cancellations) within 10 days of receiving the request. Any cancellation request submitted after the due date noted on your confirmation will also be processed within 10 days, and any applicable penalty charge will be deducted from the amount refunded.
• Shortened stays, in most cases, will be refunded within 10 days, net of any penalty charge applicable, and if you notify us (by any of the means above) prior to shortening your stay, we can expedite the refund process. If however, you notify us after checking out, some shortened stay refunds may take longer because some hotels can be slow to confirm the exact dates of your stay. If your refund is likely to take longer than 10 days to process, we will notify you via email upon receipt of your request.
  
  

  Please Note:

  Many hotels will apply a penalty charge, often equal to one night's stay, to a shortened stay at late notice. Please check the hotel policies carefully.

Phone Number Log-in Feature

If you intend to use your phone number to sign up or log-in to your Globinn(Shakuntalam International Pvt.Ltd.).com user account, you must provide an SMS-capable phone number to receive one-time password (“OTP”) codes from Globinn(Shakuntalam International Pvt.Ltd.). You’ll use these codes to verify your identity.

Carrier charges may apply for receiving the text messages that provide OTP codes. Please contact your mobile carrier for further information.

Sign up for an Globinn(Shakuntalam International Pvt.Ltd.) account using a phone number

1. Provide an SMS-capable phone number.
2. Enter the OTP sent to your phone via SMS.
3. Create your account password, and you’re all set

1. You can use your verified phone number and password combination to log in to your Globinn(Shakuntalam International Pvt.Ltd.) account.
2. If you forget your password, you can reset it either by your email (a link will be sent to your inbox) or by your phone number (an OTP will be sent to your phone via SMS).

Guest Policies

General Terms and Conditions

• •All guests must present original and valid photo identification at the time of check-in, such as, Emirates ID, National ID for GCC residents or passport.
• •The primary guest must be at least 18 years of age to be able to check-in the hotel.
• •It is mandatory for guests to present valid photo identification at the time of check-in.
• •Stay of 1 child up to 5 years of age is complementary without the use of extra bed. Breakfast charges may be applicable for the child.
• •Pets are not allowed in the hotel premises.
• •Should any action by a guest be deemed inappropriate by the hotel, or if any inappropriate behaviour is brought to the attention of the hotel, the hotel reserves the right, after the allegations have been investigated, to take action against the guest.
• •A discounted booking cannot be modified. In case of early check-out for such a booking, no amount will be refunded.
• •Guests may be contacted closer to their check-in date to confirm the arrival status or arrival time through calls or messages. In case, we do not receive a response from the guest after multiple attempts, the booking may be put on hold or cancelled. In case of availability, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) will try to reinstate your booking when you contact us back or make a payment through our multitude of payment options
• •As we continue to strive to improve our services, Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) may reach out to guests to get a feedback of their experience through calls or messages



Booking Extension Policy



• •Extension of stay would be provided on current room rates, subject to availability.
• •Current room rates can be different from the rates at which the rooms were booked.

Cancellation Policy

Cancelling an Globinn(SHAKUNTALAM INTERNATIONAL PVT.LTD.) is as fast and easy as booking one.

We would love to host you but in case your plans change, our simple cancellation process makes sure you receive a quick confirmation and fast refunds. Our standard check-in time is 2 PM.

For bookings up to 3 rooms -

Before check-in

We will fully refund any booking cancelled up to 24 hours prior to scheduled check in date. For any cancellation within 24 hours of scheduled check-in, the complete booking amount shall be deducted as cancellation charges.

On the date of check-in

In case you decide to cancel a booking after scheduled check-in time or do not show up at the hotel, the complete booking amount shall be deducted as cancellation/no show charges.

Mid Stay Cancellations

During your stay, in case you decide to shorten your booking before 2 pm, you will be charged for one night. In case you decide to shorten your booking after 2 pm, you will be charged for next two nights. Money for the remaining nights will be refunded.

For bookings of 4 or more rooms -

You need to pay at least 25% of the booking amount as advance to make a booking for 4 or more rooms.

On the date of check-in

In case you do not show up at the hotel, no refund is applicable on the booking.

Mid Stay Cancellation

In case you decide to shorten your booking for 4 or more rooms post the check-in date, no refund is applicable on the booking.

How to Cancel

You can cancel your booking using our website or mobile app. You can also email us at bookings@Globinn.in to cancel your booking. The applicable refund amount will be credited to you within 14 working days.

Payment Policy

For bookings of more than 7 nights, guests have to settle all outstanding payments on a weekly basis. Hotel will be unable to provide further accommodation prior to settlement of the outstanding amount.

Early Check-in and Late Check-out

Sunrise Check-in (Guaranteed Early Check-in)

Some of our hotels provide guaranteed early check-in 6 AM onwards of check-in date. Most of these hotels provide this at free of cost while some charge a nominal amount (up to 30% of average tariff). Please use the filter of Sunrise Check-in in app/web to select hotels that provide guaranteed early check-in.

Early Check-in subject to availability:

In case you have not opted for Sunrise Check-in, early check-in will be subject to availability. Our standard check-in time is 2 pm. Extra charges will apply as per below policy:

Late Check-out (Subject to Availability)

Our standard check-out time is 12 noon. Late check-out is subject to availability and cannot be confirmed in advance. Extra charges will apply as per the below policy:

• •Hotel specific amenities are captured on the website and the app. Guests are advised to refer the same while booking.
• •Some hotels may deny entry of visitors to rooms. Please confirm with the hotel before inviting visitors into the rooms.